Cancellation Policy

We respect that your time is valuable and we appreciate that you understand ours is too.


Here at HC Medical we have a 48 hour cancellation policy, due to the high demand for appointments and a large cancellation list. Any cancellations that occur 48 hours or more before the scheduled time are able to be re-booked at no additional cost to the client.


New clients a $50 deposit is required to secure your booking. Deposits can be redeemed on your treatment on the day. Clients who make a booking and subsequently fail to present for their designated appointment and fail to contact the clinic to cancel their appointment within 48 hours will result in a cancelled booking fee being applied (which will be equal to the value of the deposit of $50 for that booking which had been made and subsequently cancelled).


HC Medical do not issue refunds for cancelled appointments.